We are CarsVansandBikes Limited (company number SC675014) and our address is 38 Thistle Street, Edinburgh, Scotland, EH2 1EN (referred to as "We" or "Us" or "Our"). We are the providers of the CarsVansandBikes mobile application software (referred to as the "App") and the website www.carsvansandbikes.com (referred to as the “Site”) (together referred to as the “Platforms”). Our VAT number is 358 3639 63.
We provide the Platforms so that Our members can advertise vehicle details for You to view. “Our Members” include motor dealers and private vehicle owners. We are not a motor dealer.
A reference to "You" or "Your" is a reference to a user of the Platforms or any of Our services.
A reference to “Users” is a reference to individuals using our Platforms or services.
We are committed to protecting Your privacy. This privacy policy (referred to as the "Policy") explains how and for what purposes We use the information collected about You when You use the Site or download and use Our App on Your mobile device (“Device”). Please read this Policy carefully.
If You have a query about information relating to Your vehicle on the Platforms, please contact Us on support@carsvansandbikes.com
Unfortunately due to the current climate (Covid-19), there may be a delay in Us receiving and responding to Your postal enquiries and therefore email correspondence is recommended for a quicker response.
If You would like to stop receiving marketing and communications from Us please contact Us via email at marketing@carsvansandbikes.com or please write to the Customer Services Team, CarsVansandBikes Limited, 38 Thistle Street, Edinburgh, Scotland, EH2 1EN.
If you have any questions about this Policy or Our use of Your personal information or would like to submit a subject access request or exercise Your other data subject rights, please contact Our Data Protection Officer/Team via email at dpo@carsvansandbikes.com or please write to The Data Protection Officer/Team, CarsVansandBikes Limited, 38 Thistle Street, Edinburgh, Scotland, EH2 1EN.
What We collect and where it comes from | Why We collect it | Our lawful basis for processing this personal data |
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| We will use this information for a number of reasons including:
| We have a legitimate interest to process this information. These legitimate interests are:
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How long We will keep it for | ||
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What We collect and where it comes from | Why We collect it | Our lawful basis for processing this personal data |
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We will collect the information that You give to us when using our Platforms or services: Enquiries to Our members
Registered Users and Vehicle Alerts:
General Use of the Platforms:
Communications:
| We will use this information: Enquiries to our members:
Registered Users and Vehicle Alerts:
General Use of the Platforms:
Communications:
| We have a legitimate business interest to process this information. These legitimate interests are:
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How long We will keep it for | ||
We will store the information summarised above for the following periods: Enquiries to Our members
Registered Users and Vehicle Alerts:
General Use of the Platforms:
Communications:
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What We collect and where it comes from | Why We collect it | Our lawful basis for processing this personal data |
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How long We will keep it for | ||
We will store this personal data for two years from the date on which You last used our Platforms or services at which point it will be erased or anonymised so that the data no longer identifies You. |
What We collect and where it comes from | Why We collect it | Our lawful basis for processing this personal data |
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How long We will keep it for | ||
We will store this personal data for two years in order to allow Us to review and monitor normal traffic patterns and trends on Our Platforms. After two years this data may be kept in an anonymous form. We will store the unique application number for as long as the App is installed. |
We may from time to time profile Your activity when using Our services or our Platforms. This profiling is limited in its scope to telephone and email enquiries You send to Our members. It only takes place to help Us and Our members understand what sort of vehicles You may be interested in and any vehicles You may have for sale, and to categorise Your activity to help Us and Our members determine how likely You are to require services from Our members. Members may then contact You to offer their services, although they can only do so if they have a lawful reason to do so (known as a lawful basis of processing Your personal data). You can always object to Our profiling by emailing Us here dpo@CarsVansandBikes.com.
Any profiling data that We hold about You will only be kept for a period of 12 months from the date of the last telephone or email You have sent to a CarsVansandBikes member.
Sometimes we may Use your personal information to provide marketing messages to You. You can opt out of marketing and other communications at any time by contactingmarketing@CarsVansandBikes.com. You can always make use of the Platforms without having to agree to marketing. The types of things that We may do include:
If You have any concerns about the vehicles advertised on the Platforms, please contact Us at dataquality@CarsVansandBikes.com and We will endeavour to resolve the issue promptly.
If You have concerns about historical vehicle information about a vehicle featured on Our Platforms and You can prove to us that You have a valid association to that vehicle, please contact Us atsold.prices@CarsVansandBikes.com
We retain access to all personal information that We have collected from You or about You. Once Your information has been passed to one of Our members in the course of providing Our services (most typically when You communicate with a motor dealer through Our Platforms) then that CarsVansandBikes member will have a copy of the information that You have provided within Your enquiry and Your contact details which they will use to get in touch with You. In relation to vehicle data, it is provided to Us by Our members (or third parties that act on their behalf). Our members (or any third party that acts on their behalf) will be responsible for information in their possession and that information will be subject to any privacy terms or policies that the member has in place; we are not responsible for use (or misuse) of Your information by any of Our members.
When Our service is available via the websites of Our partners, those partners may have access to Your information. We may also have links to other websites from Our Platforms. We are not responsible for the content, security, privacy policies and practices of any other websites, even if You access them using links from Our Platforms or if You can access Our Platforms or use Our services from them. We recommend that You check the policy of each website that You visit and make sure that You are comfortable with the terms of such policies before providing any personal information.
If Our business is sold or merged, or if We sell or buy any business or assets, We may disclose Your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
If We offer or supply a service to You that is provided on Our behalf by a third party, We may have to pass Your information to them in order to deliver the service. The categories of third parties (who are acting as Data Processors which means they are responsible for processing personal data on behalf of Us) include: telephone call recording and Our support ticketing systems. We may also use third parties to provide services on Our behalf which may include processing (but not using themselves) Your information e.g. to complete partial addresses or to augment the information We hold about You. In either case, We will not pass Your information to anyone who is not also subject to adequate privacy commitments in Our contract with them.
We will not otherwise disclose, sell or distribute Your information to any third party without Your permission unless We are required to do so by law or to obtain professional advice.
The data that We collect from You may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers or contractors. Territories outside of the EEA may not have equivalent legal protections to those that apply within the EEA, but We are under a duty to make sure that Our suppliers and contractors located outside of the EEA continue to take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Policy. By submitting Your personal data to Us, You agree to this transfer, storing or processing.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect Your personal data, we cannot guarantee the security of Your data transmitted to Our Platforms; any transmission is at Your own risk. Once we have received Your information, We will use strict procedures and security features to try to prevent unauthorised access.
We follow strict security procedures to ensure that Your personal information is not damaged, destroyed or disclosed to a third party without Your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and We use secure firewalls and other measures to restrict electronic access. If We are working with third parties, We will require them to have in place similar measures to protect Your information.
Only employees who need access to Your information to perform a specific job are granted access to personally identifiable information. We may require You to co-operate with Our security checks before We disclose information to You. If You are a registered User, You can update the personal information held in Your My CarsVansandBikes account (that You give us) at any time by viewing YourMy CarsVansandBikes page.
Where We have given You (or where You have chosen) a password which enables You to access certain parts of the Platforms, You are responsible for keeping this password confidential. We ask You not to share Your password with anyone.
You have the right to ask Us not to process Your personal data at any time.
You have the right to use Our Platforms without consenting to marketing and the communication services that We provide. We will inform You (before collecting Your data) if we intend to Use your data for such purposes or if We intend to disclose Your information to any third party for such purposes. We always use the most recently submitted form to be Your current consent status. If You are a registered User, but not signed in when You submit a form, We will not be able to Use Your saved settings so will deem Your consent choice to be as per the form You submit at the time. You can exercise Your right to prevent such processing by selecting the specific options in the fields or forms when You become a registered User.
You have a right to request access to or rectification of Your personal data which We hold about You. You also have a right to erase Your personal data, to restrict the processing of Your personal data and the right to receive Your personal data that You have provided to Us, the right to object to Our processing of Your personal data and a right to request that We transmit Your personal data to another data controller.
Where We process Your personal data because You have given us Your consent to do so, You have the right to withdraw Your consent at any time.
To exercise any of these rights, please contact the Data Protection Officer whose contact details are provided earlier in this policy.
You have the right to complain to the Information Commissioner’s Office if You feel unhappy with the way We process Your data. Please visit www.ico.org.uk for more information.
Like many website and App providers, We use "cookies" to enable Us to personalise Your visits to Our Platforms, simplify the signing-in procedure, keep track of Your preferences and to track the usage of Our Platforms. For full details about what cookies We set and why We use them, please see Our Cookie Policy.
We may change the terms of this Policy at any time. Any changes We may make to this Policy in the future will be posted on the Site or displayed on-screen when You use our App.
You may be required to read and accept any new Policy terms to continue Your use of the App. The amended terms will be made available with new uploads or updates of the App and will be displayed in the Privacy Policy section of the App.
Please check back frequently to see any updates or changes to this Policy, as You will be deemed to accept such changes from Your continued use of our Platforms.
Issue date: 5th January 2021