At CarsVansandBikes, we believe that buying a vehicle should be an exciting and confident experience, built on a foundation of trust. That’s why we welcome the landmark investigation launched by Consumer Scotland into the used car market—a significant move aimed at championing the rights of buyers and raising standards for everyone.
This formal review marks a pivotal moment for the sector. With nearly 160,000 used car transactions in Scotland in just a three-month period this year, it’s clear that for countless households, a used vehicle is not a luxury but an essential for work, family, and daily life. Yet, national data consistently ranks used cars as a leading cause of consumer harm.
A Collaborative Drive Towards Positive Change
The investigation isn't about casting blame; it's about building solutions. It will delve into the real-world challenges faced by buyers—from unexpected faults and misleading information to difficulties with after-sales support—especially in an era of rapid change with more online sales and complex finance options.
Crucially, this initiative has united key voices in a shared mission for improvement. As Sam Ghibaldan, Chief Executive of Consumer Scotland, stated, the goal is to “ensure consumers are better protected, better informed and more confident when making such a significant purchase.” This sentiment is strongly echoed by Advice Direct Scotland and the Scottish Motor Trade Association (SMTA), whose collaboration signals a powerful, industry-wide commitment to progress.
Alan Gall, CEO of the SMTA, put it perfectly: “Consumer confidence drives our industry.” This investigation is the engine that can help rebuild that confidence for the long term.
What This Means for You
For buyers, this process is a powerful reassurance that your voice matters. It promises a future with clearer expectations, stronger protections, and a marketplace where fairness and transparency are paramount.
For reputable dealers, this is an opportunity to be recognised for the high standards they already uphold and to participate in shaping a market where excellence is the benchmark. It’s a chance to distinguish themselves in an environment that rewards trust and quality service.
Our Commitment at CarsVansandBikes
We are watching this development with great interest and fully support its objectives. We are committed to being a platform that empowers both buyers and sellers through clarity, transparency, and a relentless focus on a positive experience.
This investigation is more than a review; it's a catalyst for a stronger, more trustworthy used car market in Scotland. We look forward to seeing the outcomes and continuing to play our part in a community where everyone can buy and sell with confidence.
The call for information for the investigation is open until 12th December. Submissions can be made via email to usedcarinvestigation@consumer.scot.
